Read First
All the items may differ from picture(Subject to description) and vary according to theme.
Studio Pickup Order
All the self-pickup orders are free to pick up at studio. Stuido is based in Willetton and the address will be sent in order confirmation. Please add a note about the date and time you expect to pick up.
Studio opening hours: Mon-Fri, 9:00-18:00, Saturday, 10:00-13:00, Sunday & Public Holidays, CLOSED.
If you want to pick up outside the business hours, please contact us and we will try and accommodate where we can.
Please ensure that your car has big enough opening and space to fit the balloons. Once the balloons have been made, the size can't be reduced and we can't take responsibility and offer refund if the balloons don't fit in your car.
Delivery Order
All the delivery orders need to be paid online to secure, and the shipping fee will be calculated according to the zip code of the delivery address and added to the order. Please refer to the zone list below to find out your zone and choose the right one at checkout. (If your zip code is not listed please contact us for a quote.)
Please make sure to write down the specific delivery address, delivery date and expected time in the note. We accommodate existing orders and delivery route schedule every day, so we cannot guarantee that it will be delivered within your expected delivery time. We will notify you of the approximate delivery time by SMS in advance.
It is the purchaser's responsibility to ensure that the address entered is correct and that a recipient or representative is available to receive the delivery. If the delivery is unsuccessful, the goods will be taken back to the studio for self-pickup during business hours. Alternatively we can arrange a re-delivery at an equal cost to the original delivery fee. ( If the delivery fee is free, the re-delivery fee is $20.) However, the re-delivery time cannot be guaranteed and needs to be arranged according to the existing schedule.
*Our balloons are all freshly made. If the delivery is unsuccessful, there is possibility that the balloons are less fresh looking.
*Please note that there may occasionally be some circumstances that cause delays in delivery, such as weather, traffic and other, we will not be responsible for and provide refunds due to uncontrollable factors in the delivery.
Hire Us
For those orders that you want us to deliver&setup/deliver&setup&packdown, please make sure that you make an appointment by clicking "Book Online" or clicking here. Please refer to the zone list below to find out your zone and choose the right one at checkout. (If your zip code is not listed please contact us for a quote.)
( If the setup or pack down time is outside our business hours, there will be an additional night fee $100.)
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Deliver&Setup Service: For some orders without auxiliary tools, there is nothing to return.Or for some orders with auxiliary tools and you're willing to return yourself. You can choose Deliver&Setup Service to reduce the cost. You need pack down yourself with scissors after the event.
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Deliver&Setup&Packdown Service: For the orders that you don't want to worry about please choose this and we will do everything for you. Please note that the default waiting time(between event start and pack down) is 2 hours, additional waiting time is $25/per half hour.
Zone List
Zone 0: 6147,6148,6149,6155
Zone 1: 6102,6107,6108,6150,6152,6153,6154
Zone 2: 6100,6101,6106,6151,6156,6163,6164
Zone 3: 6000,6003,6004,6005,6006,6008,6009,6011,6050,6051,6100,6103,6104,6105,6109,6110,6157,6158,6159,
6160,6162,6163
Zone 4: 6007,6010,6014,6015,6016,6017,6019,6052,6053,6054,6055,6057,6058,6059,6060,6062,6063,6076,6112,
6121,6122,6165,6166,6167
Zone 5: 6018,6020,6021,6022,6023,6024,6025,6026,6029,6056,6061,6064,6065,6066,6067,6068,6070,6071,6072,
6073,6090,6111
Zone 6: 6027,6028,6030,6031,6035,6036,6038,6069,6168,6169,6171